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Terms & Conditions


These are the Terms & Conditions of:
3B4 Flooring Ltd t/a The Home Flooring Store
Registered Company Number: 12810284
Registered Address: The Future Business Park
Darlington Road
County Durham


These terms of use govern your use of our website; by using our website, you agree to these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.
By placing an order on our website, you are accepting these terms and conditions as well as our privacy policy.

General Order Information 

1.1 All orders are processed and shipped in the order that they are received. Once an order has been placed through our website, we automatically enter a contract with you to supply the products you have selected at the price indicated on our website.

1.2 Once we have received the order from you, we will send you an acknowledgement via email to the email address you have supplied to us to confirm receipt, following this your order will be processed.

Please note: this acknowledgement is NOT an acceptance of an order, acceptance of the order and the completion of the contract between us The Home Flooring Store and you the customer will take place once the goods have been paid in full and dispatched by us.

1.3  We do our very best to ensure that all our prices and descriptions are up to date, however, in the event a mistake has been made we will notify you as soon as possible and we will give you the choice to proceed with the order at the correct price/specification or to cancel the order and you will receive a refund for the full amount. If we contact, you and there is no response after 7 days your order will automatically be cancelled and refunded.

1.4  If when you order you have provided your own measurements, you are responsible for these being accurate, The Home Flooring Store accepts no liability if the flooring does not fit. Please make sure all measurements are accurate to avoid any complications in the future.


2.1 Prices quoted on the web site include VAT at the current rate but may be subject to a delivery charge (this will be clear on the checkout page). Quoted prices do not form part of a legally binding contract until our acceptance of your order.


3.1 Online payments may be made by debit or credit card. Payment using a debit or credit card is taken at the time you place your order and is processed using an independent company’s secure payment processing system. We do not see, or have access to, any of your payment card information.


4.1 Unfortunately, due to the nature of The Home Flooring Store we are incredibly fast paced meaning once you place your order it is sent to our warehouse for cutting, if you want to cancel and your order has been cut you will incur a 25% cutting charge that will be deducted from your refund. Please contact our customer service team for cancellations.

Our delivery time frame is between 2-5 working days from the day of dispatch if you wish to cancel your order before the 5 working days you will be charged a cutting fee of 25% that will be deducted from your refund. If under the extreme circumstances your delivery is longer than 5 working days and you wish to cancel you are free to cancel with no charge and a full refund.


5.1 Our current delivery frame is between 2-5 working days from the day of dispatch.

5.2 We use a courier service to deliver your products, there can in rare cases be delays with deliveries, in the rare and unfortunate event that your delivery is delayed, please contact us and we will try to resolve this as best as possible, this is on an order-to-order basis and compensation cannot be guaranteed. We will always try to keep you up to date with your delivery.

We would always state that you Do Not book your fitter until you have received your goods as we can take no responsibility for lost money.

5.3 It is a one-man delivery service that is to kerbside only although they may help you, they are not contracted to, couriers will NOT take flooring into properties or up any stairs. If you live in a block of flats your delivery will be made to the ground floor only.

5.4 Due to the size of some delivery vehicles, the couriers delivering on our behalf must be informed of any restrictions regarding access for the delivering vehicles. This includes (but is not limited to) narrow lanes, tight bends, low bridges and any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery.

5.5 If when your products are delivered, and you notice any damage to the outer packaging please sign for the delivery as damaged even though it might not be damaged on the inside if there is any it will help with our enquiries with the courier in the future.

5.6 Our flat delivery fee is applicable to most mainland UK postcodes however there are extra charges for certain areas such as the highlands, you will find out what your extra delivery fee is if there is one for your postcode at the checkout.

5.7 Please note we do not currently deliver to most offshore or remote locations, including: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Island. We reserve the right to cancel any order that is to be delivered in any of these locations.


6.1 You can return your items if they are no longer suitable within 30 days after delivery. Your items must not have been cut or fitted and must be returned in the original packaging. When you return your items, we will deduct a 25% restocking fee from your refund. Find out how to arrange a return and how much it will cost on our 30-Day Returns Policy page.


7.1 All damages must be reported within 14 days from delivery, photo evidence will need to be sent in with damage visible and the flooring must NOT be cut or fitted otherwise this will void a refund or replacement.

Carpet Wear Warranties

8.1 At the Home Flooring Store, we warrant that with the adequate care and maintenance the pile of your carpet will not wear more that 10% by weight created from normal foot traffic within the wear warranty period (specified on the product page). We define wear as Abrasive fibre loss and not changed in appearance.

General deterioration from wear and tear such as shading or pile flattening or damage such as cuts, pilling, crushing, shedding, pets, burns, improper cleaning, improper installation or defective construction are NOT covered in this warranty.

Carpet Stain Warranties

9.1 We guarantee that our carpets will resist stains for up to 20 years (specified warranty on the product page) made by food and drinks once the recommended carpet care and cleaning procedures have taken place within the correct timeframe.

Vinyl Wear Warranties

10.1 Here at the Home Flooring Store, we guarantee that within the wear warranty any hidden defect that may affect the life of the product is protected against. Vinyl flooring must be protected against being pierced by furniture or objects that are pointed or sharp. We always recommend the use of plastic or felt protection devices on furniture and objects. The warranty DOES NOT cover any stain damage due to the application of chemicals or cleaning methods that are not recommended or when there is evidence of abuse or neglect of the vinyl flooring.

The wear warranty does not cover damage to the flooring if used in outside/external locations, damage caused by abnormal use, when standard protection methods aren’t used such as doormats etc, damage resulted from poor fitting or poor preparation of the subfloor.

General Warranty information

11.1 To ensure that your warranty remains valid you must attend to spillages immediately using clean water and a recommended cleaner. Regular care and maintenance need to be carried out using good quality products and machinery. You must keep receipts of proof of purchase of any professional carpet cleaner. Your flooring must be fitted in a suitable area on a solid subfloor.

11.2 Warranties only cover the original purchaser, and a receipt of purchase must be provided, any damage that is deliberately made, occurring during the fitting or which has happened because of negligence, malice, water damage and similar events will void the warranty. If damage has occurred following the use of unsuitable cleaning chemical products are also not covered.

Please Note: Over time, traffic and general soiling of your flooring will cause a change in appearance and therefore will not be covered by the warranty.

11.3 Most of our flooring is for domestic use only with only a few ranges that can be used in commercial areas. If you decide to use domestic flooring for a commercial area which we Do Not recommend, you are using it at your own risk and we The Home Flooring Store take no responsibility if any accidents occur. If you do decide on using domestic flooring for a non-domestic area, then this will void the warranty completely. If you are not sure which of our products are suitable for commercial areas, then please contact us where we will be able to point you in the right direction.

Property Rights

12.1 The Home Flooring Store and/or our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website.

12.2 The use, download, copying, publishing, transmitting, reproduction or otherwise making available any of the material or content contained on this site for commercial purposes is strictly prohibited.

If you wish to discuss any part of the Terms and Conditions or have any queries, please do not hesitate in contacting us, a member of our friendly team will be more than happy to help.

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