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Privacy Policy

Privacy Policy


This is the Privacy Policy of:

3B4 Flooring Ltd t/a The Home Flooring Store

Registered Company Number: 12810284

Registered Address: The Future Business Park

Darlington Road


County Durham



The Home flooring Store is committed to maintaining robust privacy protections for its users. Our privacy policy is designed to help you understand how we collect, use and safeguard the information you provide to us or that we may collect about you indirectly and assist you in making informed decisions when using our service.

Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).


1. Data Protection Officer (DPO)
2. Data we process
3. Information we process because we have a contractual obligation with you.
4. Information we process with your consent
5. Cookies
6. Information related to your payment method
7. Klarna
8. Encryption of data sent between us
9. Retention period for data
10. Privacy Policy Changes

1. Data Protection Officer (DPO)

We have appointed a data protection officer who is responsible for ensuring that our policy is followed.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO:

Alicia Todd

2. Data we process

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

Your identity which includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.

Your contact information which includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for communication and delivery.

Your financial data which includes information such as your bank account and payment card details.

Transaction data which includes details about payments or communications to and from you and information about the products and services you have purchased from us.

Technical data which includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Your profile which includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Marketing data which includes your preferences in receiving marketing from us; communication preferences; responses and actions concerning your use of our services.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.

3. Information we process because we have a contractual obligation with you.

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

To carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.

We may use it to:

⦁ verify your identity for security purposes

⦁ sell products to you

⦁ provide you with our services

⦁ provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

4. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your clear consent to process this information, for example, by asking you to agree to our use of cookies.

5. Cookies

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

6. Information related to your payment method

We store information about your debit or credit card or other means of payment when you first provide it to us.
We store this payment information [at your request] in order to make repeat purchasing of goods and services easier next time you visit our website.
We take the following measures to protect your payment information:
⦁ We keep your payment information encrypted on our servers.
⦁ We do not keep all your payment information so as:
a. to prevent the possibility of our duplicating a transaction without a new instruction from you.
b. to prevent any other third party from carrying out a transaction without your consent
⦁ Access to your payment information is restricted to authorised staff only.
If we ask you questions about your payment information, we only show [partial detail OR the first four OR the last four digits of the debit or credit card number], so that you can identify the means of payment to which we refer.

7. Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

8. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

9. Retention period for data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
⦁ To provide you with the services you have requested.
⦁ To comply with other law, including for the period demanded by our tax authorities.
⦁ To support a claim or defence in court.

10. Privacy Policy Changes

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
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