Refund Policy

Linear products can be cancelled as long as they haven't been cut. If your Order has been cut, We reserve the right to charge a 30% cutting fee on any linear product when returning/cancelling the order. Goods are cut 7 days prior to a fitting date. Once the product is fitted or cut in any way by our fitters or the customers, returns are no longer accepted.

If you have purchased pre-packaged laminate, engineered wood or Luxury Vinyl Tile and have surplus and undamaged packages you may return these to your store of purchase within 14 days of collection or delivery. Please note, we would always advise that you keep one or two spare boxes of this type of flooring to ensure that you have spare planks should you ever need to replace an area in your home.

Packed items can be returned and refunded as long as the packs are unopened and not damaged. These can be returned up to 14 days after delivery or collection.

Rugs that are purchased in Store may be returned to your local Store within 14 days in the same condition they were received.

We will not refund to cash or credit or debit card in respect of any goods paid for by way of a third party finance agreement. Refunds will only be processed by the same method as payment was made in respect of the original order.