Frequently Asked Questions
Measuring & Fitting
Yes, we provide a professional flooring survey service. Our team will visit your home to assess your space and ensure accurate measurements. Speak to your local store to arrange an appointment.
Yes, we can arrange installation through our trusted network of experienced, self-employed fitters. Fitting details, costs, and options will be discussed when you place your order.
General
You can contact us by visiting or calling your nearest store. Contact details, including phone numbers and opening hours, can be found on our website under the Find a Store section. Our friendly staff will be happy to help with any questions you may have.
No, we do not currently sell flooring products online. To view our full range and make a purchase, please visit one of our store locations. Our in-store team will be happy to assist you in person.
If your question isn't covered in this FAQ, please don't hesitate to reach out to us. Our team is always happy to assist, whether in-store, by phone, or via our website contact form.
Orders & Payments
No, we do not currently offer any finance or credit options.
No, you can pay a deposit when placing your order. However, your order must be paid in full before installation can be scheduled or proceed.
While we are happy to provide product details and availability over the phone, all orders must be placed in-store. This ensures we capture accurate measurements, installation requirements, and any other essential details.
Returns are accepted under certain conditions, in accordance with our Returns Policy.
Pre-packaged, unused flooring can typically be returned within 14 days.
Custom-cut or bespoke items may be subject to a restocking fee or may not be eligible for return.
Please refer to our full Returns Policy for complete terms or speak to a store representative.
Pre-packaged, unused flooring can typically be returned within 14 days.
Custom-cut or bespoke items may be subject to a restocking fee or may not be eligible for return.
Please refer to our full Returns Policy for complete terms or speak to a store representative.
Your satisfaction is very important to us. If you encounter any issues after installation, please contact your store within 48 hours. We’ll work quickly to investigate and resolve any concerns.
Delivery
Yes, we provide delivery within a 20-mile radius of our store locations. To check if you are within our delivery area, please visit the Find a Store page on our website and contact your nearest store. Our team will be happy to assist you.
Yes, we can store your flooring for up to 6 weeks free of charge. After this period, a storage fee may apply. Please speak to a store advisor for further information.
Yes, you are welcome to collect your order from your selected store. We will notify you when your order is ready. Please ensure you have a suitable vehicle and someone to help you load the products safely.