Privacy Policy

Introduction

At The Home Flooring Store, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us.

By using our website or services, you agree to the terms of this policy.

Information We Collect

We may collect the following types of personal information:

  • Personal Details – Name, address, phone number, and email address when you place an order or contact us.
  • Payment Information – When you make a purchase, we collect payment details via secure payment processing providers.
  • Account Information – If you create an account, we store your login credentials and order history.
  • Website Usage Data – We collect information on how you interact with our website, such as pages visited, time spent, and device type, using cookies and tracking technologies.

How We Use Your Information

We use the collected data to:

  • Process and fulfill orders, including payment and delivery.
  • Provide customer service and respond to inquiries.
  • Improve our website, products, and services.
  • Send relevant marketing and promotional offers (only with your consent).
  • Prevent fraud and ensure website security.

How We Protect Your Data

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. Your payment details are processed through secure third-party providers, and we do not store sensitive financial data.

Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Trusted Service Providers – Payment processors, delivery partners, and IT support services that help us operate our business.
  • Legal Requirements – If required by law or to protect our rights, we may disclose personal information.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website performance. By using our website, you agree to our use of cookies. For more details, please refer to our Cookies Policy.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Ask for corrections to inaccurate information.
  • Withdraw consent for marketing communications at any time.
  • Request deletion of your personal data, where applicable.

To exercise your rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions about our Privacy Policy or how we handle your data, please contact us at:

📧 [email protected] | [email protected]
📍 The Home Flooring Store – Portrack Lane, Stockton & Team Valley, Gateshead