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Covid 19 Policy

Covid 19 Coronavirus Statement

Coronavirus continues to present the biggest challenge we have faced in our lifetimes which is affecting our daily lives, including work. As an online company, the government have said we can continue to be fully operational meaning your orders are still being picked, packed and delivered.
Our customers and employees are of the utmost importance to us and safety for all is our first concern. Here at The Home Flooring Store collectively we have taken unprecedented steps which we adapt to the latest government advice as it changes, and the situation as it continues to evolve.

What have we done?
Those who can work from home are doing so with regular interactions via video call.
We have implemented social distancing within our offices, in line with government guidelines.
For those who are in the office, a skeleton rota has been created so all staff do not come in or leave work at the same time.
Increased hygiene measures and relevant hygiene equipment has been purchased (hand sanitizing stations, cleaning supplies etc) in line with government guidelines.

In line with our couriers and government guidance a revised delivery procedure has been implemented:
If the recipient customer refuses to sign for a delivery on the handheld, the driver will enter their name and enter CV (Coronavirus) in the signature field.
The customer will still have the opportunity at the delivery to confirm any damage or missing parcel. This cannot be reported through the Claims Process later.
The CV signature will be classed as a clear signature unless endorsed otherwise.
Claims will be processed in line with our normal terms and conditions below, but as stated above the POD will be classed as a clear signature unless endorsed otherwise.
Any queries relating to deliveries must be asked PRIOR to placing an order.

If you need any more information on Covid 19 and how we are still running, please do not hesitate in contacting us either by phone, email or live chat. Most importantly Stay Safe; Stay Well.
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