Need to speak with an expert? 0330 005 1234

30 Day Returns Policy

                                   Changed your mind? No problem we will collect your order up to 30-days after delivery. 

Returns cost £40 for the first item and then a further £10 for each item after that. Collections can only be made on a working day Mon – Fri between the hours of 9am and 6pm.
 
If you would like to arrange a collection then please contact our customer service team either via email: support@thehomeflooringstore.co.uk or give us a call on 0330 005 1234

Customers are welcome to find their own courier to return items at their own cost, if this is something you are looking to do the address for returns is: 

The Home Flooring Store 
Unit 1 Roundhouse Road 
Faverdale 
Darlington
DL3 0UR 

Please note:
All items must be in the original packaging and must not have been cut or fitted. Until the items are back at our warehouse, they are your responsibility. If they are returned to us in an unsuitable condition, we will reject the return and it will be sent back to you without a refund. All items that have been cut specific to your size will incur a 25% cutting fee which will be deducted from your refund. Remnants will be refunded at the price of which it was bought at. 
If there are any questions don’t hesitate in getting in touch, our friendly team will be happy to help.
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